Good morning… What can I get for you?
Today’s Coffee of the Day is Colombia. A nutty, fuller-bodied, Latin American coffee. Add some cream to this one… it can handle it.
This item used to be place on the sight glass of the shuttle to identify which coffee was on tap. On the opposite side is Sumatra. Since these are gone, they now have the COD menu board where all sorts of partner creativity can take place. In the days where they used this little item, the COD was noted on the actual menu board and a partner had to get up to it to change it. It was a bit of a pain… and often it was forgotten in the hustle and bustle. The last time I saw one of these used was while I was working at a store in Vancouver, BC during the “9 stores trying to unionize fiasco”. Now that little store was a snapshot in time. The whole thing was straight out of 1987.
Since it’s Monday, I’ll finish off with a reminder that Mondays used to be Mocha Mondays. A mocha was the same price as a latte on those days. I think when Starbucks got rid of it they cited “business reasons”… determining that people would pay regular price for it regardless. Kinda sad to see it go as often is was a way to break folks into a new week… deterring a case of the Mondays. Everyone looked forward to Mocha Monday and was in a little better mood.
With regards to the upcoming price increase… Starbucks had to say this.
“We don’t comment on analysts’ notes or rumors, but we are always monitoring the cost environment we are operating in,” Brandon Borrman, a spokesman for Starbucks, said.
Pat Nerr translation: “Those bastards were supposed to keep that a secret. But yeah… we’re gonna jack up the price .10… we have to… have you seen our stock lately?”
Hey… we’ll see you tomorrow for your usual.
Pat Nerr…
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4 users responded in this post
Hey Pat,
I got wind of your site when you first promoted it on Starbucks Gossip, and thought it was an interesting idea. I’m a shift supervisor in the DC area, and I was hoping I could pick your brain a little bit. My friend, also an S/S, is running the implementation of the High Volume SKU system at his store, and I’m probably going to play a decent role in it as well. I don’t know if DPI is the nationwide contractor for pastry/milk deliveries, but they serve our area with some irregularity. Is this true nationwide? If so, why did corporate give them the HVS contract, placing control of very important ingredients, such as vanilla syrup, and other such high usage items, in the hands of a seemingly incompetent company? Just hoping you’d be able to guide me in the right direction. Reply via e-mail or commenting, I check daily, so either way works for me. Thanks again for letting me ask such a long winded question, and keep up the blog. Have a great night!
-Steve
Hey Steve… You got me man. I understand using a logistics company for such things… Why they accept poor service from the folks that handle core products is beyond me. e-mail Jim Donald directly if you feel it’s a business critical item and you aren’t getting support from your DM.
You should follow the chain of command. If you just send a mission review it will go nowhere. Into a database and reported monthly… sheds some light on Mission review huh?
What exactly is the process of a mission review? I understand it, although I’ve never done one, due to a distrust of widely available systems such as that, as a way to speak to corporate. I’ve always preferred the more direct approach myself, but what happens when you send one of those in?
There are 3 people who do the compilation of Mission Review. They get about 1000 submissions per month which go into a database and then trends are reported to the execs monthly. The spirit of its intent is now gone… Not the fault of the 3 folks running it… It’s a leadership issue. You have to want to care about Mission Review for it to work.
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