Remember 'upgrading' the labor system from DOS based scheduling to ALS (windows based). It was a HUGE change for store managers and one that wasn't welcomed with open arms. We all had to go to day long trainings in other stores and learn how to use the system , which essentially went from us handwriting a schedule to us inputting data into the system and it 'building' us a schedule and then us just editing the entire thing back to the schedule we would have created because we knew far more than the black box ALS system. Eventually I went from SM to Barista (after having my first kiddo) to the Corp office to fix ALS problems for stores. While some things we found were technical problems (incorrect data about the store in the system) most of my day was spent problem solving and coaching SM's how to use the system to help them manage productivity and ease their work load. Much to my surprise - that experience led me to my future in Lean/Continuous Improvement, leadership and problem solving coaching. So...I am thankful for ALS - most people aren't likely to say that!